terrellsretail web store FAQ section

Privacy Policy Terrells Retail is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below. Personal Information Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs. There are two ways you can provide us with and consent to our collection of certain personal information: E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request. Enrollment You may choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply. Statistical Information About Your Visit Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and from which browsers people use. We use these statistics about your visit to help us improve the performance of our Web site. Your Ability to Opt-Out of Further Notifications Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at Sales@terrellsretail.com.

Terrells Retail have been in Mail order business sinse 1996.

Yes. Our Online Store is open 24 hours a day and 7 days a week for our customers.

Yes. Most sizes run true. We have a variety of sizes we sell.

No. We only carry authentic merchandize from name brand. Nothing sold by Terrells Retail is Fake. We offer only the best products on the market.

We receive new inventory everyday. The best way for you see what new is Bookmark oir online catalog. But we realized it was insufficient to conduct business because by the time the catalogs got to our customers the merchandise was already sold. The online store is our substitution of a printed catalog .

A: 95% of our products are new. If something is reconditioned, there will be an (R) to the right of the model number. Our ninety day warranty will apply.

We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. We sometime can't get to products, to remove from site. If customer order and we have sold out of and product. we will refund money and your credit want be charge.

A product is labeled 'Factory renewed' for any number of reasons: Open Box: Items cannot be sold as new if product packing is removed without a purchase. Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold. Scratch and Dents: Some items are returned with visible wear and tear. Terrells Products makes every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'

Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm or right here at Terrells Products. All products are returned to like-new or almost new condition.

The products will also contain (R) in the model number (i.e. SON123(R)).

By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate. The price you pay for a renewed item is much lower than at retail. Our guarantee covers every renewed item you purchase. For more information about warranties, please read our

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. All merchandise is guaranteed for 30 DAYS from original date of purchase. Some of our merchandise is guaranteed with a manufacturers warranty . We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period. Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds). The returned item should include a note explaining the problem & the appropriate "return shipping address". Please allow 1-2 weeks for processing. You will receive an email from our returns department informing you of your refund. No returns sent COD will be accepted. Returns must be sent pre-paid. IMPORTANT: To get an RA number email Sales@terrellsretail.com , When you have receive the RA by email customers will need to be printed clearly on the outside of the package being returned. Any returned package that does not have an RA number will be returned to sender. RA numbers are valid for 7 days.

Because we source some goods through wholesalers and retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Terrells Retail Products, however, stands by all sales on the site and offers its guarantees and warranties on all sales.

From time to time there may be information at the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchases, you may return it with your invoice by mail. Please see our return policy.

RETURN POLICY All Sales Should be Considered Final. Returns will only be accepted under the following conditions: If you have not opened the item, you can return the product to us for refund, credit or replacement within 30 days, no questions asked. We do not take back opened product. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and returned with everything that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused. Please note: Shipping charges are NOT refundable To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order. In cases of return, you must obtain an RMA number prior to returning the product. Email Sales@terrellsretail.com with Your Name, Your Order Number (invoice number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email Sales@terrellsretail.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us.

Our shopping cart only set up for one of each item. If customer want to order more than one product. Customers, can just order the items and we will refund any money due after we ship the products to them. Customer can also get all the items they want to order and email us the list alone with their full address and zipcode , we will send them in invoice with the full order with shipping cost.

RETURNS (RMA) QUESTIONS Get RMA#(Return Merchandise Authorization). It will then list all the orders that are eligible for an RMA. (Within 10 days of purchase) Just click on the order that you purchased, the item on and follow the instructions from there. Is Shipping on Returns Refundable? Shipping charges are NOT refundable. Is it mandatory to have an RMA number in order to return a product to Terrells Retail ? Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Terrells Retail will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 10 days. Terrells Retail must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Why are Re-Stocking fees applied? What is the Re-Stocking fee? We charge 20% Re-Stocking on all Non-Defective Returns. Can I Pick-Up Product at your store that I purchased Online ? All Internet Orders are processed at our Distribution Center. All orders are PICKED and SHIPPED Automatically. Orders cannot be picked up once placed on the website. Do you ship to P.O. BOX /APO/FPO boxes? We are Sorry but, We DO NOT Ship to P.O. BOX /APO/FPO boxes.

If you want shipping other than Ground. Email us your full address and zipcode and we will change shipping cost in the shopping cart. 2day Standard Overnight Priority Overnight

Return Policies and Procedures NO RETURNS on Software - NO RETURNS after 10 days. * Customer may return defective product for a refund of the purchase price, excluding shipping and handling charges. * Return shipping to Terrells Retail is at customer's expense. * Terrells Retail will charge a 20% restocking fee for all non-defective returns. * NO returns of any type will be accepted without a RMA number. * Customer's RMA number(s) must appear clearly on the shipping label on the outside of the return shipment. Customer shall not mark the box itself in any other way. * Packages that do not have the RMA number clearly marked on the outside of the box will be refused. * To obtain an RMA number, submit your request on-line by email @ Sales@terrellsretail.com . * After 10 days from purchase, Terrells Retail will not issue an RMA and will refer Customer to the manufacturer for warranty service, if any. * All products for return must be received at Terrells Retail within 10 days from the date of RMA number issuance. RMAs expire in 10 days after they are issued and cannot be extended or re-issued. * All Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, contain all manuals, registration card(s), software, blank warranty cards, cabling and other accessories and documentation if included. Terrells Retail reserves the right to refuse a return on any product that does not meet these requirements. * Replacement items will be shipped after the defective item is received and inspected by Terrells Retail Returns Department. * Terrells Retail is not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. * Customer is responsible for shipping charges on all returned items. * Terrells Retail strongly recommends that Customer fully insure the return shipment in case it is lost or damaged and use a carrier that can provide it with proof of delivery for Customer's protection. * Terrells Retail reserves the right to refuse a return on any product that does not meet the above requirements. WARRANTY: MANUFACTURERS WARRANTY issues should be directed to the Manufacturer. After 10 Days: Defective merchandise should be returned for repair to the manufacturer or any authorized service center in Customer's area. Additional manufacturers may be added to this list as manufacturer policies change. Damaged Shipment: Customer should make sure that the damaged package it is noted on the carrier's delivery record in order for Terrells Retail to file a damage claim. Customer shall save the merchandise in the original box and packing it arrived in, notify Terrells Retail immediately to arrange for a carrier inspection and pick up of damaged merchandise. If Customer does not notify Terrells Retail of damaged goods within the first 3 days of arrival, Terrells Retail regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Accuracy of Shipping Address: You are responsible for providing an accurate shipping address during check-out. If you fail to provide an accurate shipping address, we have the right to charge you for any additional shipping and handling fees that we incur. If the Order came back as Undeliverable through Shipping Carrier, we will only refund the Item Price without shipping and handling fees.

WOMEN'S CLOTHING AND LINGERIE SIZE CHART costume, lingerie & swimsuit sizes are as follows: SIZE BUST WAIST HIPS DRESS SIZE CUP SIZE -- measurements in inches -- -- Small 32-34 23-25 34-36 5-7 A-B Medium 34-36 25-27 36-38 8-11 B-C Large 36-38 27-29 38-40 12-14 C S/M 32-36 23-27 34-38 5-8 A-B M/L 34-38 25-29 36-40 10-14 B-C One Size 32-38 23-29 34-40 6-11 A-C Plus/Queen 39-49 31-37 41-47 16-22 B-D 1X-2X 40-48 36-40 42-48 16-18 D-DD 3X-4X 48-54 40-44 50-56 18-20 DD Want us to email this chart email us Place sizes in color in message box when checking out or email us after you have place your order.

If your are ordering more than one product, our shopping cart is set up for one each of and item. When you place more than one item in shopping cart you will be charge that shipping also. What we do is refund all money owe to customers once the products have been ship and we know what the total cost. Customers can also, get the name of products and item # and we will send a invoice with the shipping of the total order. All customers have to do is pay with credit card.

All items on the site are in stock. Occassionaly we will run out of an item before the quantity can be updated, therefore it is possible to have a 2-3 day waiting period for some items.

Yes. All watches are shipped in boxes and have a warranty.

We will email tracting information as soon as your order is ship.

You must cancel your order prior to shipping. Use same email that you place your order.

Sales@terrellsretail.comffers a 30-day, money back guarantee. Please follow the steps below to ensure your return is processed correctly. 1.All returns must be accompanied by an RMA number. 2.Return the watch in the original box with all original packing material, manuals, warranty cards (not filled out), and any other materials that came with the watch. 3.You must pay for all shipping costs. Collect shipping will be refused. For your own protection, you may wish to insure the watch you are returning. If you choose not to insure the package - all liability is yours. 4.If you think you may want to return your watch, do not wear it. Do not have any of the bracelet links removed for sizing. Sized bracelets are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money, as we do not sell used watches. 5.A one time restocking fee of $5.00 will be charged for all returns to cover expenses. There is a $5.00 fee for each additional item on the same return. Please note this does not apply in a defective merchandise situation that is within the 30 day guarantee period. 6.Special orders are not returnable. 1.A watch can only be exchanged for the exact same watch. The $5.00 restocking fee is not charged for exchanges. 2.Enclose the original order number and reason for exchange inside the return carton. We cannot refund your original shipping charges. All Terrells Retail products are covered by the original manufacturer's warranty. Please consult the paperwork that came with your order as to the steps you need to take to make contact with the manufacturer of the watch for further information after 30 days from receipt of watch. If you have any questions please e-mail us at:Sales@terrellsretail.com

All Sales Should be Considered Final. Returns will only be accepted under the following conditions: If you have not opened the item, you can return the product to us for refund, credit or replacement within 30 days, no questions asked. We do not take back opened product. You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and returned with everything that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused. Please note: Shipping charges are NOT refundable To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order. In cases of return, you must obtain an RMA number prior to returning the product. Email Sales@terrellsretail.com with Your Name, Your Order Number (invoice number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email Sales@terrellsretail.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us.